Refund & Return Policy

At Smoke Station, we want you to be completely satisfied with your purchase. This policy explains how returns, replacements and refunds are handled for orders placed directly on our website.

1. Eligibility for returns

You may request a return or replacement within 7 days of delivery if the product you received is:

• Damaged or broken during transit
• Defective or not working as intended
• Materially different from what was ordered (wrong item, size or variant)
• Missing parts or accessories listed in the product description

To be eligible, the product must be unused, in its original packaging, with all accessories, tags and manuals intact.

2. Non-returnable items

For hygiene and safety reasons, certain items — including mouthpieces, hoses and other single-use or consumable accessories — cannot be returned once the package has been opened, unless they arrive damaged or defective.

3. How to request a return

Email us at support@smokestation.in within 7 days of delivery with your order number, a description of the issue and clear photos or a short video of the product. Our support team will review your request and share the next steps, including pickup or self-ship instructions where applicable.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method used at checkout (or, for prepaid orders via Razorpay, back to the source account or card) within 5–7 business days of approval. Actual credit timelines may vary depending on your bank or card issuer.

5. Replacements

If you would prefer a replacement instead of a refund for a damaged, defective or incorrect item, let us know when you raise your request. Replacements are subject to stock availability.

6. Order cancellations

Orders can be cancelled free of charge as long as they have not yet been shipped. Once an order has been dispatched, it cannot be cancelled, but you may return it after delivery under the terms above. To cancel an order, contact us as soon as possible at support@smokestation.in.

7. Contact us

For any questions about this policy or an existing order, reach our support team at support@smokestation.in.